Ram Truck Nightmare: Pcm Recall & Electrical Issues

She added that this problem would certainly take place at random, producing “very harmful” driving situations. Subsequently, she and her other half brought the truck to a Dodge, Jeep, and Chrysler dealership to assess what might be incorrect with the cars and truck.

The $700 solution, Marrero stated, was an additional expense she and her partner could not cover at the time. In feedback, she claims a worker at the supplier said they might repair it themselves.

So, they drove the car back home. Yet the adhering to morning, after attempting to begin the Ram, they were consulted with an entirely broken-down car. Frustrated, she phoned up the dealership and doubted their repair work protocol.

She reveals that she was tape-recording her video clip after yet another see to the dealer. Considering that the car was formally out of service warranty in January, the business claimed Marrero would have to pay for a new vacuum cleaner pump out of pocket.

In December of 2024, Stellantis (which has Ram) had to remember 317,630 “sturdy pickup.” The issue was connected to “decreased stopping performance.” Months earlier in the same year, Customer Information composed that Dodge remembered some 1.2 million trucks. The problem? Electronic security control.

Recurring Electrical Issues Plague Ram Truck

So, she determined to escalate the problem with the CEO of the car dealership, CCing them and others at business on an e-mail. They were offered a loaner auto, which an employee there repetitively reminded her “costs money.” After two and a half weeks, a technology called her and stated that they weren’t seeing any kind of error messages on the vehicle.

The TikToker voiced her displeasure with the “idiots” operating at the dealer. She believes that if they had just checked out the issue a little additional, they might have adequately repaired the problem. According to her, the solution reports all show that there are a number of concerns related to the Power Control Component. That’s because the myriad of solution report codes all recommendation “PCM” problems.

Since they were unable to drive the truck, Marrero said she had to get the vehicle hauled back to the dealer. After bringing the loaner back and fetching her Ram, Marrero states that the error lights were on the control panel in complete display screen.

Power Control Module (PCM) Recall Troubles

Marrero mentions that the solution division informed her that a power control module recall was accountable for their driving distress. They stated that some 1.5 million Ram models were impacted as component of the recall. Once more, the dealership stated that this was a simple fix. All they had to do was update their system and obtain the clients on their merry method.

She stated that no one at the solution department checked the power guiding device or PCM to see if they were malfunctioning, either. Additionally, she said her complaints were aggravated by the “discourteous” communication she had with workers at the car dealership.

In reaction, she says a worker at the dealer said they can fix it themselves.

Next off, Marrero claimed it wasn’t long prior to the shop employees gave them back their keys, proclaiming the car was fixed. Marrero claims they were advised to drive the lorry and that they ‘d be “absolutely fine” and the lights would quickly vanish.

Marrero stated that every one of the issues appeared to be directly connected to the power control module recall. She mentioned that either the techs really did not do the upgrade correctly or the concern was with the power control module itself.

Tired of the constant back and forth with the dealer, Marrero and her hubby surrendered. They did notification, nevertheless, that the electrical troubles often happened in hotter climate. Their car dealership back-and-forth happened in January, and then, sometime in May, the issue returned.

They asserted to have actually driven the lorry “anywhere” and that they never ever duplicated the concern. Marrero claimed that the issue was with the dash warnings, to which the employee responded that he really did not see any kind of. After bringing the loaner back and obtaining her Ram, Marrero says that the mistake lights were on the dashboard completely screen.

All this time, Marrero states that she was likewise awaiting a call back from the car dealership with a suggested fix. However, the couple really did not intend to commit time to it because of exactly how lengthy a challenge it was. Currently, considering that the electric concerns were coming to be even worse, she called up the company notifying them of their distress.

Dealership’s Handling Criticized

A 2020 Ram proprietor decried how a St. Augustine, Florida car dealership managed her vehicle’s steering wheel and electric mistakes. Alicia Marrero (@aliciagringamarrero) shared her displeasure in a viral TikTok that’s accumulated greater than 210,000 views on the application.

Marrero claimed she had to obtain the vehicle lugged back to the car dealership due to the fact that they were not able to drive the vehicle. What’s even more is that the couple consumed the price of the tow: $180. Techs then checked the lorry better and believed they discovered the root of the concern.

Marrero starts her video clip by advising anyone considering getting a Ram, which she improperly calls a Dodge Ram, to steer clear of from the manufacturer at all prices. (Editor’s Note: This does not mirror the viewpoint of Motor1 personnel. Ram 1500s are terrific trucks and we await the return of the Hemi with joy; However hell hath no fury like a Ram owner ridiculed.) She after that explores her possession story of a 2020 Ram Big Horn 1500 that her household acquired in 2024. Dealing with the automobile, she states, has seemed like a “high temperature desire.”

The TikToker states that after 6 months of driving, the lorry’s guiding wheel would sporadically lock up. Accompanying this scary situation was a multitude of various other issues that seem linked to the vehicle’s electric systems. Additionally, whenever the wheel would certainly seize, she says the Ram’s windshield wipers would certainly go on and off.

According to her, they stated a “loosened booster cable” was the wrongdoer. The couple forked over the expense of the fixing, yet when starting the Ram up, the “very same [curse] cautioning” light popped up on the dashboard collection. The service staff member really did not seem as well disturbed by this. Marrero claims they were instructed to drive the lorry which they would certainly be “absolutely fine” and the lights would quickly go away.

In both of the above-mentioned recalls, the NHTSA advises changing and reprogramming the PCM components. If the auto need to be maintained overnight, one of the records likewise recommends that dealers put customers in a loaner car.

This, once more, prompted them to return the vehicle to the dealership, and employees said that the real concern was with a “leak in the brake light.” For some reason, workers there proposed that a “split in the glass” of the back light was responsible for the electric warning mistake message. So, they repaired the crack, however at this point in her video clip, Marrero had not been precisely expressing confidence in their work.

In the near 10-minute clip, she highlighted how she and her husband were given the run-around with her vehicle. Moreover, she criticized Hanania Dodge Jeep Chrysler’s service department for the method it managed what she states was a dangerous and repeating problem.

Dash Warnings and Electrical Errors

In addition, the vehicle’s infotainment display was totally black, she says, so they couldn’t utilize general practitioner or any one of its extra features. This implied they needed to leave the car over night and take a trip the 45 minutes to get back home. While the dealer procured the display to power on, the electric error message was still emerging.

Before handing the tricks over to the solution department, the pair preceded that the trouble takes place unexpectedly. However, they informed techs that when the truck is activated, they’ll see electrical solution warning lights appear. This, Marrero explained, was straight connected to their steering wheel trouble.

Next, Marrero claimed it had not been long before the store employees gave them back their tricks, announcing the lorry was fixed. She shared her shock at the alacrity with which they had the ability to fix the concern. She wanted to understand what the concern was, so she pushed the techs for info.

Indeed, there have actually been powertrain control module recalls for Ram trucks. The National Freeway Web Traffic Safety And Security Administration (NHTSA) uploaded therefore in this recall launch. The paper specifies that about 5,000 lorries may have been constructed with “misaligned capacitors.” Subsequently, this might “produce a brief to ground and cause an inner PCM loss of interaction.”